BCX Recorder is simply the practice to capture call details along with original call recordings in the call center to improve agent productivity and increase customer satisfaction.
The best way to evaluate Call Center Agent.
BCX Screen Recording Capture, monitor and manage customer interactions to improve your customer service as well as ensuring regulatory compliance.
BCX Quality Creating An Effective Call Center Scorecard.
BCX Forecasting help you for Long and short terms forecasting.
BCX Forecasting help you for Long and short terms forecasting.
BCX Real Time Adherence is workforce management metric that helps you pinpoint employees that are currently out of adherence with the planned schedule. Real-time adherence essentially shows you in real-time what an agent is scheduled to be doing, and what they are actually doing.