All types of campaigns are managed from a single interface.
Our Wide Range of Dialer Solutions
PREVIEW DIALER
Customer Service Representatives need to prepare before contacting your high value customers. BCX Preview Dialer presents a customer information to the CSR with options to Dial or Skip. There is an option to automatically dial after predefined preview time.
CALL BLASTER
Enable your customers to choose between waiting on hold in a queue or requesting a callback. When customers select callback, their places are held in the queue and their call is automatically returned when an agent is available to talk with them. It allows the caller to choose a specific time slot for a future conversation. This small change in strategy is deceptively powerful.
VIRTUAL HOLD
When your customer is waiting in the queue and the expected wait time is too long, BCX Virtual Hold solution can virtually hold the customer. The customer will be disconnected, but the position in the queue will be retained. Ones his turn is up, the available agent will be reserved for him and he will be dialed and connected to the agent.
CLICK-TO-CALL
BCX Click-to-call is a way to let people connect with a company representative by phone while they’re browsing a website or in an app Call will initiate through WebRTC.
PREDICTIVE DIALER
BCX Call Blast offers the mechanism to broadcast promotional messages to a large number of customers. The message could be common to all customers, or it could be a customized one
SCHEDULE CALLBACK
BCX Call Blast offers the mechanism to broadcast promotional messages to a large number of customers. The message could be common to all customers, or it could be a customized one
CALL ME
BCX Call Me, that allows customer can request for Call from Website, WhatsApp, Facebook….
It offers a convenient way to call your customer registered number.
SELF SERVICE DIALER
BCX Self service Dialer is a fully functional IVR Calls your customers without any Agent intractions.