The Best Solution We Offer
BCX EMAIL
Many organizations rely on serving their customers through Email communication. Most of their time is spent on searching for past emails and trying to manage them. BCX Platform is integrated with Microsoft Exchange or any other Email Server of the Organization, which helps to track the Emails and Assign it to available Agents to support. The Agent handling the Email will get the 360 Degree view of the customer before giving a reply. All the previous Calls, Chats and Emails are visible to analyze. Once the agent replies to the email, this is tracked and can be extracted in reports.Tracking Incoming and Outgoing Emails Complete History of a customer from all channels are visible to the Handling Agent Each reply is tagged with the agent details and the time No Searching for Email is required, all previous emails will be presented directly to the agent.
BCX CHAT
Chat is a faster and more personal way to connect with your customers. Chat can get rid of long queues and surprise customers with instant answers. Since live chatting entails reading and typing, conversations have more downtime between messages thus letting customer service agents to handle multiple chat windows at the same time. Simple & Convenient way Quick Resolutions unlike Email/Social More Support in Less Time Accessibility at Any Time Any Where.
BCX SOCIAL
Social trading and investment is a modern approach to financial markets that combines traditional investing with social networking concepts. It allows investors to interact, share ideas, and follow the trading strategies of experienced traders or peers within a dedicated social trading platform or network.