Best Customer Experience are available under one umbrella
The Best Solution We Offer
BCX PHONE
BCX comes with an integrated Web RTC multi-purpose Soft Phone.
- Handling Inbound and Outbound Calls.
- Transfer to Business Users, Supervisors, Agents, and IVR Services
Consultative Conference. - Integrated Video Call.
- Agent to Agent Chatting.
BCX DESK
BCX Desk is a highly customizable Agent Desktop to handle customers with 360° view. Customer Service Representatives can handle customer interactions seamlessly through a single screen. Thus dramatically reduce Average Handling Time.
- Handling of Inbound Audio and Video Calls.
- Contact Customers via Audio and Video Calls.
- Handling Customers Chat Requests from your Website.
- Engaging Customers through Facebook Messenger.
- Serving Customers through WhatsApp.
- Proactive Engagement of Customers using WhatsApp.
- Handling of Twitter Direct Messages.
BCX MANAGER
- Telephony Configuration
- Security Configuration.
- Voice Mail Configuration.
- Call Routing configuration.
- Routing for Email, Chat and Social Channel.
- Report Configuration
- Dashboard and Wallboard Configuration.
- Agent and Team Management.
- IVR Application Management.
- Notification Management.
- Access Roles Management.
- Call Recorder Administration.
- Bulk import for Devices and Users.
BCX REPORTER
BCX Reporter is the data analytics platform to visualize contact center performance and improve overall productivity. Reporter highlights the area of improvements to optimize Contact Center operation.
Comprehensive, real-time and historical reports and dashboards at a glance
Flexible presentation options like charts, grids, gauges and progressbar
One-click access to Contact Center Reports and Dashboards using Bookmarked links
Controlled access to reports and dashboards through privileges to authorized users
Ability to publish and schedule reports in a variety of formats (xls, pdf, csv)